$50 Is Barely Enough For 2 // Diary of a Call Center Agent

So I get a transfer from our fraud department saying he has a customer on the line wanting to work with me about a past due fee that he shouldn't have received because he was set up on autopay. Okay sure go ahead get him over I can help, its no big deal. The fraud … Continue reading $50 Is Barely Enough For 2 // Diary of a Call Center Agent

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Diary of a Call Center Agent

Me: Thank you for calling. My name is AJ, can I get you first and last name please? Customer: (Says name). Me: Thank you, how can I help you? Customer: I believe my account is set with autopay from my debit card and I just got a new debit card. Me: So yes your account … Continue reading Diary of a Call Center Agent