$50 Is Barely Enough For 2 // Diary of a Call Center Agent

So I get a transfer from our fraud department saying he has a customer on the line wanting to work with me about a past due fee that he shouldn't have received because he was set up on autopay. Okay sure go ahead get him over I can help, its no big deal. The fraud …

Diary of a Call Center Agent

Me: Thank you for calling. My name is AJ, can I get you first and last name please? Customer: (Says name). Me: Thank you, how can I help you? Customer: I believe my account is set with autopay from my debit card and I just got a new debit card. Me: So yes your account …

Diary of a Call Center Agent

Me: Thank you for calling. My name is AJ, can I get your first and last name please? Customer: (Says Name) Me: How are you doing today? Customer: I'm freaking out, I am getting really stressed out and I'm hoping you can help me. Me: Okay, what's going on? Customer: Every time I try to …

I Got One Thing to Say// Diary of a Call Center Agent

Me: Thank you for calling, my name is AJ. Can I get your first and last name please? Customer: (Says Name) Me: Thank you. What can I help you out with? Customer: I would like to make a payment. Me: Okay no problem, I can help you with that. Do you have a bank account …

Diary of a Call Center Agent

Me: Thank you for calling, my name is AJ can I get your first and last name please? Customer: (Says Name) Me: Thank you and what can I help you with today? Customer: I need to make a payment. Me: Okay no problem, how would you like to make it? Customer: With my debit card. …